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الأسئلة الشائعة

  • How to pay?
    POS, Cash, or Bank Transfer
  • Can previously scheduled visits be rescheduled?
    Yes, by contacting us via WhatsApp https://wa.me/9668001247080 or Toll-Free Number 8001247080
  • How to contact Fahim?
    You can contact us via WhatsApp https://wa.me/9668001247080 or Toll-Free Number 8001247080
  • What is the difference between the subscription and packages?
    Infinite is an annual subscription with unlimited visits (troubleshooting) for AC, plumbing, electricity, and carpentry, in addition to scheduled annual preventive visits, which include air conditioners cleaning, exhaust fans, and water heaters. As for the packages, they offer scheduled visits for different periods (3 months, 6 months, 12 months) for different services such as swimming pool, landscaping, AC, pest control, etc.
  • What services does Fahim provide?
    We offer a range of home maintenance services represented in the annual Infinite subscription, which includes plumbing, carpentry, air conditioning and electricity services with an unlimited number of corrective visits, and scheduled annual preventive visits, which include air conditioners cleaning, exhaust fans, and water heaters, in addition to a set of packages according to the customer's needs with scheduled visits and a list of various services.
  • Does Infinite subscription cover more than one house?
    Each subscription covers one home only, bearing in mind that a subscriber to one of Fahim's services can order for other houses from the list of one-time services (one-time services are services with additional fees that are not included in the subscription and appear only to Fahim customers)
  • When is the subscription amount paid?
    Payment is required in advance before activating the subscription.
  • Is it possible to book a maintenance appointment on a weekend day?
    Yes
  • What does Fahim offer?
    At Fahim, we offer integrated solutions in preventive and correctives maintenance. Our top priority is to provide services at the highest quality standards, using the latest technologies under the supervision of a specialized and trained technical team to ensure a distinctive experience.
  • How to refund the subscription amount?
    By contacting customer care on WhatsApp https://wa.me/9668001247080 or Toll-Free Number 8001247080, noting that the refund is done via bank transfer and takes 7-10 working days.
  • Is it possible to cancel the subscription?
    We offer a 3-month trial period in case the customer wants to cancel the subscription with the possibility of a full refund.
  • What are the cities and regions covered by Fahim?
    Fahim is currently available in Riyadh, and soon other cities will be covered.
  • How can I know the prices of the services provided?
    You can inquire about service prices by contacting us via WhatsApp https://wa.me/9668001247080 or Toll-Free Number 8001247080
  • How many services can be requested?
    There is no limit to the number of orders per day, and orders are executed according to the available dates.
  • How can I subscribe to one of Fahim's services?
    You can subscribe, request services and inquire about them by contacting us via WhatsApp https://wa.me/9668001247080 or Toll-Free Number 8001247080
  • Is it possible to order without a subscription?
    No
  • Is it possible to subscribe to more than one package for more than one location?
    Yes, each site has a separate subscription.
  • Does the subscription include civil works?
    No
  • Is it possible to request maintenance services for a location other than the location specified for the Infinite subscription?
    Yes, maintenance services can be requested for another home through the list of one-time services, noting that the service provided will be at a separate cost outside the Infinite subscription for the main home.
  • Does Infinite subscription include other packages?
    Infinite subscription does not include other packages, you can subscribe to Infinite in addition to any of the other available packages.
  • Is it possible to request other maintenance services that are not included in the Infinite subscription?
    Yes, one-time services that are not included in the subscription can be requested.
  • Do maintenance services include spare parts?
    Spare parts are not included in the service, note that we provide spare parts according to the customer's request.
  • What is the minimum space for the house?
    The minimum is 400 square meters of building area, and the maximum is 2000 square meters, and in case the area is more than 2000 square meters, the house is subject to inspection and examination in some cases.
  • Is there a specific number of air conditioning units and toilets?
    No
  • What are the services included in Infinite subscription?
    Plumbing, electrical, carpentry, air conditioning, in addition to scheduled annual preventive visits, which include air conditioners cleaning, exhaust fans, and water heaters.
  • What if the pool is filled with well water?
    The package can not be activated
  • Does swimming pool package include civil works?
    The package does not include pool civil works such as pool tiles and leaks, However, they can be requested from the services catalogue open for Fahim customers
  • Does the package include private Chalets and Resorts?
    Yes, but public resorts are not included.
  • Does swimming pool package include filling or emptying the pool water?
    The package does not include filling or emptying the pool water.
  • Does Swimming pool package include adding water after backwash?
    Adding water after backwash in case of low water level is not included.
  • Does swimming pool package include cleaning and maintenance of the fountains?
    Yes, if the fountains are connected to the pool.
  • Is there a specific size for the pool?
    No
  • Does Landscaping package include self-watering maintenance?
    Yes.
  • Does Landscaping package include tall trees?
    The maximum limit for trees is 3 metres.
  • Does Pest Control Package include soil treatment and adding insecticides?
    Yes.
  • Does landscaping package include civil works?
    Landscaping package does not include civil garden works such as internal or underground pipes and internal leaks, However, they can be requested from the services catalogue open for Fahim customers
  • Is there a specific size for landscape?
    No
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